Privacy Policy

At GoodsTAXI, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related transport marketplace services.

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1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

• Personal Identification Info: Name, email address, phone number, and physical address.
• Account Credentials: Username, password, and other security information used for authentication.
• Driver & Vehicle Information: Driver's license details, vehicle registration, insurance documents, and background checks (applicable for transport providers).
• Location Data: Real-time location data when using tracking features to coordinate cargo pickup and delivery.
• Payment Information: Financial details, bank account info, or transaction history required to process payments and earnings.

2. How We Use Your Information

We use the information we collect for various operational and administrative purposes, including to:

• Facilitate bookings, listings, and matching between shippers and transport providers.
• Track shipments and provide real-time updates to participants.
• Process secure payments, payouts, and manage digital wallets.
• Verify user identity and maintain safety, security, and integrity across our platform.
• Provide customer support and resolve disputes.
• Send notifications regarding jobs, trip requests, and platform updates.

3. Sharing and Disclosure

We do not sell your personal data. We share information only in the following scenarios:

• With Other Users: Shippers and drivers share names, contact details, vehicle information, and pickup/destination locations to successfully fulfill transport contracts.
• Service Providers: Third-party payment processors (e.g., PayPal), maps providers, and database hosts who assist in operating our marketplace.
• Legal Compliance: To comply with applicable laws, government regulations, or legal processes in Australia.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no electronic transmission over the internet or storage technology can be guaranteed 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track user activity on our platform and hold certain information, ensuring a smooth and personalized experience.

6. Your Rights and Choices

You can access, correct, or update your personal information by logging into your profile. You may also request deletion of your account and personal data by contacting us, subject to necessary legal and financial compliance holds.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@goodstaxi.com.au